• Information You Provide
  • Name
  • Email address
  • Company details
  • Payment and billing information
  • Uploaded files, design and build briefs, and request details
  • Messages sent through the platform
  • Information shared when booking a call or contacting support
• Automatically Collected Information
  • IP address
  • Browser type
  • Device information
  • Usage activity on the platform

We use your information to:

• Provide and manage the Services, including assigning and delivering your requests
• Process payments, subscriptions, and project quotes
• Communicate updates, timeline confirmations, and support messages
• Improve platform performance and user experience
• Comply with legal obligations

We do not sell your personal data.

We may share information with:

• Payment processors
• Hosting and infrastructure providers
• Communication and scheduling providers, such as call booking and messaging services
• Team members strictly for service delivery, on a need-to-know basis
• Legal authorities when required by law

We retain data only as long as necessary to:

• Provide the Services, including access to your completed work and request history
• Meet legal and accounting requirements

You may request deletion of your data, subject to legal obligations.

Depending on your location, you may have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Object to or restrict certain processing
• Request data portability

To exercise any of these rights, contact us using the details in Section 11.

Teloa uses cookies to:

• Maintain sessions
• Improve user experience
• Analyze usage patterns

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